Question Time production
AnswerAll of our products are made to order. Normally we need 5-7 business days for production after the receiving the payment. But sometimes it could take a little bit longer because all of our products are handmade. Please, let us know if you need your order a specific date.
Question Shipping
AnswerWe ship worldwide from the central Europe. Normally the delivery time takes:
EU 3-5 business days
UK – 3-5 business days
Rest of Europe, USA, Canada, 7-12 business days.
We’ll do our best to meet these shipping estimates but cannot guarantee them. Sometimes there are may be delays in related to the work of the local postal services. We do not do the refund for the parcel came later.
Please note during the Holidays the time delivery can also be increased.
We also have the opportunity to send your order with the guaranteed time Express delivery.
EU 2-4 business days
UK – 3 business days
USA – 7 business days
Question Personalization
Question Taxes
AnswerSometimes and in some countries outside EU countries there are custom taxes that we will not assume.
Please, check the information about the custom taxes in your country.
Question Refund Policy
AnswerIf you are not 100% satisfied with your purchase, within 120 days from the purchase date you may either return your purchased product to us for a full refund or exchange it for another product of equal value. Returned or exchanged products must be in the condition you received them and in the original box and/or packaging.