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Frequently Asked Questions
This is where you will find most answers. If there should still be any questions left, don't hesitate to contact us.

General questions

Shipping

We ship internationally.

Normally the delivery time takes:
EU 3-5 business days
UK - 3-5 business days
Rest of Europe, USA, Canada, 5-12 business days. 

We'll do our best to meet these shipping estimates but cannot guarantee them. Sometimes there are may be delays in related to the work of the local postal services. 

Please note during the Christmas time delivery time can also be increased.

We also have the opportunity to send your order with the guaranteed time Express delivery. 

What are the payment options available?

We accept all major credit and debit cards through the Stripe powered Shopify Payment system. We also accept PayPal and Apple Pay as well. If your card was declined then please do not worry, simply contact us and we will advise you.

Time Production

Most orders are generally dispatched within 24 hrs (Excludes weekends and holidays). But sometimes it could take longer because all of our products are handmade. Please, let us know if you need your order a specific date.

Returns and exchange details

Countries under EU regulations.

Customer has the right to cancel an order within the 14-day window. The cancellation period will start the moment a customer receives a product.
If buyers properly exercise their right of return, sellers must issue a refund within 14 days of receiving the returned item. Buyers pay for return shipping.
We will refund the price minus the cost of shipping cost. Etsy and Paypal fees back to your Paypal account or Bank account.
Please note for orders over $ 35, we provide free shipping. If you return an order worth more than $ 35, we will retain 20% of the cost.

* custom-made goods are not under this regulations

Please read carefully the item description before buying, we start working as soon we get paid so refunds will be studied case by case and depending on the status of the building process.

If you received the broken product, send us, please the photo. We can't do the refund for the broken items, but we could send you the new one for free.

To make a claim for compensation from our post service should be filled out an application at the local post of the recipient. We will be grateful for your help.

Please consider that we send all items with tracking number and that the delivery requires the signature - this is the only way we can be sure that you received your item. If you are not at home the courier will leave a note to you to contact the post office. If you do not contact the post office 15 days after the date of the note the item will be sent back to us.
For items sent back to us we offer two options:
- to send your order again - in that case, you need to pay extra 2 times the shipping costs (shipping cost for the item when it is sent back to us and shipping cost to send the item to you for the second time)
- to refund the amount paid minus 2 times the shipping costs ( shipping cost to send the item to you and shipping cost for the item when it is sent back to me).

If you don't receive your order please inform us - we will:
- check with the Post office and its partners where is the item. It could takes 2/3 weeks to receive the information from the Post office.
- If it lost we will send you the new one without any additional payments.

-We do not do the refund for the parcels came later.


Contact us

  • Email

    order@krasendom.com

  • Address

    piazza della borsa 14, Trieste, Italy

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